Frequently Asked Questions

Q: What if we need to cancel?

A: Please call as early as possible if you need to cancel your order due to weather or any other reason.

If you cancel 48 hours or more before your scheduled delivery date, your payment(s) will be fully refundable.
For cancellations made with less than 48 hours' notice, we regret to inform you that we cannot refund or credit any payment(s) you have made. This is because assignments have been made, and payments have already been allocated for staff.
Thank you for your understanding.

Q: Do you require a deposit?

A: We only require a down payment which is 50% of your total rental amount to lock in your quote as an actual order. 

Q: Do you deliver to other cities?

A: Yes, but please be aware that due to gas prices and the possible need for an extra truck and labor travel fees can be quite high. Please call our office for a current quote.

Q: Does the standard rental time include your setup time?

A: No. We arrive early to set up so you can enjoy your contracted time to the fullest!

Q: When do you set up?

A: That depends on how many rentals we have that day. Generally, we arrive up to 2 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 3 hours in advance. If this is the case, we will call 1 to 2 days before to confirm that someone will be at the party location.

Q: Can we request an exact (time-sensitive) delivery and or break-down time?

A: In most cases, yes. The cost assessed is between $80 and $100 depending on the day's workload.

Q: We have rented some really dirty products from other companies in the past. Are they always that dirty?

A: No. They should be clean when you get them. We clean and disinfect after every rental.

Q: Do we have to keep it plugged in the entire time?

A: Yes. A blower keeps air in the inflatable unit the entire time. Once unplugged they deflate. That is why we require an outlet within 50' of the unit or a generator. Longer power cords can overload your circuit breaker so we bring our own heavy-duty cords.

Q: What about parks? Do parks have electricity? A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost.

Q: What payments do you accept?

A: Credit, Debit Cards, and cash. A down payment is required when you reserve, and the remaining balance is collected when we call you to confirm your delivery window.

Q: How big are the Inflatables?

A: Please note the space required for each inflatable (listed near the large picture) as some are very BIG and require extra space. When in doubt, measure your space to make sure it will fit. Inflatables need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the inflatable. The sizes listed with each inflatable include the space needed for stakes, etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.

Q: What about the big water slides? Any special requirements?

A: Check the requirements listed with each water slide. Also, make sure you have at least 4' wide access to the area where it will be set up. The jumps can weigh up to 1,000 pounds so we need a clear path with ample room.

Q: Is there a required minimum amount to deliver

A: Yes, but it varies depending on how far we have to travel to deliver to you. 

Q: What surfaces do you set up on?

A: We can set up on grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we cannot set up on any type of rocks, or other abrasive surfaces as the constant rubbing will wear through the vinyl.

Q: Can we see a copy of your contract and safety rules?

A: Yes. There is a link in your receipt once you've ordered or you may contact our office.

Q: Are we responsible for the unit if it gets a tear or damaged in any way?

A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high-traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower, etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have all of our safety rules on your receipt bottom, which you acknowledge and sign upon booking. We also go over them during your confirmation call and upon delivery.

Still have a question? Call or Write: (407) 984-0406

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