Frequently Asked Questions

Q: Do you deliver to other cities?

A: Yes, but please be aware that due to gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.

Q: Does the standard rental time include your set up time?

A: No. We arrive early to set up so you get the entire rental time to play.

Q: When do you set up?

A: That depends on how many rentals we have that day. Generally we arrive 1-2 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 3 hours in advance. If this is the case, we will call the 1 to 2 days before to confirm that someone will be at the party location.

Q: We've rented some really dirty products from other companies in the past. Are they always that dirty?

A: No. They should be clean when you get them. We clean and disinfect after every rental.

Q: Do we have to keep it plugged in the entire time?

A: Yes. A blower keeps air in the inflatable unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50' of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.

Q: What about parks? Do parks have electricity?

A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost.

Q: What payments do you take?

A: Cash, Credit or Debit Cards. A down payment is required when you reserve, and the remaining balance is collected when we call you to confirm your delivery window.

Q: What if we need to cancel?

A: Most rental companies do not provide refunds, we do. If you cancel with more than 7 days before your event, you will receive a full refund of whatever you already paid. If you do so with less than 7 days then you receive store credit good for 365 days (1 year).

Q: Do you require a deposit?

A: No, only a down payment that is based on your total rental amount. starting at $40 for most rentals.

Q: How big are the Inflatables?

A: Please note the space required for each inflatable (listed near the large picture) as some are very BIG and require extra space. When in doubt, measure your space to make sure it will fit. Inflatables need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the inflatable. The sizes listed with each inflatable include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.

Q: What about the big water slides? Any special requirements?

A: Check the requirements listed with each water slide. Also, make sure you have at least a 4' access to the area where it will be set up. The jumps can weigh up to 1,000 pounds so we need a clear path with ample room.

Q: Is there a required minimum amount to deliver

A: Yes, the minimum is $125, but if you are under $125, but above $100 call us and we will allow you to pick up the items and return them yourself.

Q: What surfaces do you set up on?

A: We can set up on grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks, as the constant rubbing will wear through the vinyl.

Q: Can we see a copy of your contract and safety rules?

A: Yes. There is a link in your receipt once you've ordered or you may contact our office.

Q: Are we responsible for the unit if it gets a tear or damaged in any way?

A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.

Still have a question? Call or Write: 407-984-0406

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